Lamps Plus
Lamps Plus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lamps Plus has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good selection, Nice selection.
Cons: Bad return policy, Denies any responsibility for damaged goods, Product quality problem not a store or personnel problem.Recent recommendations regarding this business are as follows: "Open boxes and check contents when you get them", "Lamps Plus is a great, dependable co. to work with and their selections are endless", "Avoid doing business with Lamps Plus", "Do not do business with Lamps Plus online.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lamps Plus has 2.7 star rating based on 8 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Good selection, Nice selection.
Cons: Bad return policy, Denies any responsibility for damaged goods, Product quality problem not a store or personnel problem.Recent recommendations regarding this business are as follows: "Open boxes and check contents when you get them", "Lamps Plus is a great, dependable co. to work with and their selections are endless", "Avoid doing business with Lamps Plus", "Do not do business with Lamps Plus online.".
Review authors value the most Website and Reliability. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Ordered wrong item
Company fixed the issue and I have been provided with apology. They change the order and gave us what we wanted and they did it timely fashion, so no complaints
Preferred solution: Change my ordering
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mountain View, CaliforniaRefused to replace merchandise damaged on delivery
On February 11, 2022, I ordered two 36x36 frameless bathroom mirrors from LampsPlus.com. The mirrors were delivered on February 17th.
The mirrors were shipped encased in form-fitting Styrofoam in separate boxes. Opening the first box revealed a shattered mirror. The second one held an intact mirror that had several deep scratches that went unnoticed at that time.
I contacted Lamps Plus immediately about the shattered mirror. I was told I would receive a replacement, that I did not need to return the mirror, and that I would receive an email from them with an address to send an image of the shattered mirror.
I received that email and replied with all the information they requested.
By March 14th I had not received the replacement mirror and had heard no more from Lamps Plus. I sent them a third inquiry that day. Again, no reply. I had purchased the mirrors through Synchrony Bank with my Sams Club Mastercard.
So, because I was being ignored by Lamps Plus I contacted them to dispute the transaction.
Synchrony Bank agreed with my position, initially, and credited my account with the $421.82 purchase price of the mirrors. Now it gets weird. On June 24th I received a message from Synchrony Bank stating that, based upon new information, they were reversing the previously issued credit. The new information supplied was a proof of delivery statement showing that FedEx had delivered the mirrors on February 17th.
Thats not new information, thats the date I phoned Lamps Plus to report the mirrors had been delivered in damaged condition. Non-delivery was never the issue.
On June 29th I sent a letter to Synchrony Bank. I told them; before I take further action on this matter, please verify, in writing, with a signature of an actual human with some authority at Synchrony Bank, that you agree with Lamps Plus that delivery is all that matters, that the condition upon delivery is irrelevant. The letter was sent Certified Mail with a Return Receipt, it was signed for by Rolando Gutierrez.
On July 13th I received a Voicemail to Text message from Synchrony Bank stating; Hello this is a message from Synchrony Bank for Steven Nick nickel [sic] regarding your Sams Club Master Card account.
We are calling to inform you that we received your correspondence. We appreciate your patience while we review your request and well update you as soon as possible. We can be reached at 866-220-****. If you have any questions.
Thank you. Goodbye.
I responded with another letter to Synchrony Bank stating:
It is important to understand that I did not make a request, I stated a requirement. Nothing short of the letter described, clearly stating your policy that receipt of damaged goods is not grounds for a refund, will suffice. Upon receipt of that letter I will pay the full amount of the purchase, $421.82.
I will not pay any late fees or interest as the delay is solely your fault.
Further communications on this matter other than that letter must be via an email that is monitored.
That is where we stand.
My account balance is the sum of the $421.82 plus about six months of late fees and interest. Clearly, Synchrony Bank wants to be paid, but nobody there is willing to put their name on the letter required to obtain it.
- Nice selection
- Denies any responsibility for damaged goods
Preferred solution: Apology
User's recommendation: Avoid doing business with Lamps Plus
Possibly purchase another
Broken light globe in box
User's recommendation: Open boxes and check contents when you get them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | De Pere, WisconsinMerchandise delivered in unusable condition
No change. No further contact.
from LampsPlus. Their position remains the same, they are not responsible for the condition of merchandise upon delivery.
Preferred solution: Full refund
User's recommendation: Do not do business with Lamps Plus online.
Sales and customer service is awesome!
User's recommendation: Lamps Plus is a great, dependable co. to work with and their selections are endless
STAY AWAY: BAD RETURN POLICY
- Good selection
- Bad return policy
Preferred solution: Credit
Possini Euro Lamp
Possini bathroom fixtures rust and peel
- Product quality problem not a store or personnel problem
Preferred solution: Let the company propose a solution
PENDING FOREVER AND WRONG SHADES
Preferred solution: Deliver product or service ordered
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Hello Steven, We are very sorry to hear about your experince and would like to help. Please contact us at Ratings@***.com for further support.
Reham A. Lamps Plus Team.
A short time after I posted this experience, I received a Voicemail message from a supervisor at Lamps Plus. I received it while I was in transition from Verizon to Mint Mobile.
I listened to it once while I was away from home. When I tried later to listen again it was gone. She apologized several times for the delay in shipping the replacement mirror to me. She wanted me to verify my address so that she could ship it to me now, over ten months later.
It’s too late for that now. When it became clear that Lamps Plus would not be replacing the shattered mirror, I had to find another source.
I found one on Amazon. I ordered two mirrors because I wanted them to match and the mirror that was delivered intact had several scratches on it.